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San Jose, California│Repair and QC/QE Manager

USA22

2018/10/10

San Jose, California

Job Summary:
Under the general supervision of the Sr. Director of the Operations and Quality, the Repair and Quality Engineering Manager will be responsible for managing a Return Merchandise Authorization (RMA) lab for the delivery of post-sales services and support to customers and leading a team of QE/testing personnel and providing leadership to define and implement well-balanced test strategies across Ampro ADLINK Technology’s product lines.

Essential Job Functions (include, but are not limited to the following):

Hire, manage, and coach RMA, QE, and lab staff and help them develop their skills and abilities to meet high quality standards, schedules, and productivity requirements
Establish and monitor RMA and QE departmental goals and objectives
Work closely with internal departments such as Receiving Inspection, San Jose Manufacturing Team, Advanced Engineering Group, and the Engineering Team to help with resolution of repair issues
Develop key metrics and reports to monitor the effectiveness of RMA and quality systems and recommend improvements
Manage or conduct annual internal audits, supplier audits, or audits conducted by our customers as required
Review and manage priorities to support overall corporate objectives and evaluate work methods, procedures and policies to ensure world-class quality standards are attainable
Understand and apply all regulatory requirements applicable to the company’s products and for those certifications held in the company (ISO 9001 & TL 9000, ISO 14001, ISO 13485, ISO 17025 and OHSAS 18001)
Propose technical/processes/equipment modifications to ensure continuous improvements of product/process
Provide ESD/Quality Training to new hires
CPR/First Aid Certification or ability to obtain certification

Supervisory Responsibilities:
Responsible for the close supervision to Quality Engineers, Test Engineer, RMA Technician Lead, Sr. Technician, Technicians, Rework Technician, and Temporary RMA Technician Assistant.

Job Qualifications:
Education:
BS degree in Quality, Engineering or a related field or an equivalent combination of education and experience
Experience:
Minimum of 10 years of experience in Quality Assurance and Quality Engineering, with at least 5 years of which should be in a leadership role in a manufacturing environment.
Communication Skills:

Ability to read and interpret regulatory documents. Ability to write routine reports and correspondence
Ability to communicate effectively on a one-to-one basis and to make verbal group presentations
Other Qualifications:
Strong analytical, problem solving and troubleshooting skills
Ability to work in a team and independently
Ability to act as mentor and provide technical training to less experienced engineers and technicians
Ability to identify, select and develop great talent
Excellent interpersonal skills needed for working in a team environment
Goal oriented and well organized
Effective time management and excellent attention to detail
Ability to travel locally when necessary

Physical Demands and Work Environment

While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
Must be able to operate general office equipment
Physical stamina to stand, reach, bend, lift, grasp, and kneel.
The employee must occasionally lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
The noise level in the work environment is usually quiet to moderate

Welcome on Board!
ADLINK Technology, Inc.
6450 Via Del Oro, San Jose, CA 95119
Tel +1-800-966-5200
Fax +1-408-360-0222
Email to ADLINK Career

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